Wavier

By taking part in activities organised by Orb Virtual Reality, you agree to the following, on behalf of yourself, the people in a group booking made by yourself, and any participant under the age of 18, with the permission of their parent or guardian. 'I' refers to you, and all people in a group booking. It is your responsibility to inform them of these conditions.

1. I recognise and understand the risks involved in the use of VR headsets and assume all responsibility for use of Orb Virtual Reality's VR headsets.

2. I acknowledge that participation in the activities provided by Orb Virtual Reality means to assume all risk, including physical, psychological, financial risk of using Orb Virtual Reality's equipment. Use of virtual reality entails known and unknown risks that could results in physical or emotional injury, paralysis, death or damage to yourselves or third parties.

3. I understand and accept, on behalf of myself and those under my supervision/booking, that I shall be responsible for my own safety using all equipment at Orb Virtual Reality, that I shall conduct any experiences in a responsible manner, and agree at all times to ensure that they comply with instructions given by Orb Virtual Reality staff members at any time before, during and after experiences.

4. I understand that Orb Virtual Reality equipment may need to be calibrated with a staff member prior to the beginning of a session, which may take up a small portion of the scheduled booking slot.

5. I understand that media, including but not limited to, images and videos may be taken throughout the duration of my session. I confirm that I waive all rights to and control over such media, and understand it may be used by Orb Virtual Reality in, but not limited to, paid and social media, print, and press releases.

6. I acknowledge that participants in the experiences should be in good health and declare that to the best of my knowledge neither I, nor those under my supervision, have a medical condition which is likely to increase the chance that I am, or they are, involved in an incident, resulting in injury to myself, themselves or others. (Please note that it is recommended to consult a doctor before using VR equipment if you are pregnant, elderly, have pre-existing binocular vision abnormalities or psychiatric disorders, epilepsy, or inner ear problems or suffer from a heart condition or other serious medical conditions. Similarly, we advise against using VR equipment when tired, have digestive problems, are under emotional stress or anxiety, or when suffering from cold, flu, headaches, migraines, or earaches, as this can increase your susceptibility to adverse symptoms).

7. I acknowledge that Orb Virtual Reality is not responsible for any lost, stolen, or damaged personal items which occur during my experience.

8. If equipment is being used by minors, the adult booking this session/experience assumes all responsibility, provide legal consent for use of equipment and consents to this Wavier and the Terms and Conditions.

9. I agree that I will indemnify and hold harmless Orb Virtual Reality from any costs, expenses, loss, injury, liability, or damages caused or contributed to by any participant to any other participant whilst taking part in an experience or any activity, or that may arise as the result of or in connection with or resulting from my failure or the failure of those under my supervision to adhere to these terms and conditions.

Terms & Conditions

In these terms and conditions:
(1) The use of ‘We’, ‘Us’, and ‘Our’ relate to ORB virtual reality
(2) ‘You’, ‘Your’, 'Client' and 'Customer' relate to you as the person booking on behalf of the party, including any individual, partnership, incorporated association or unincorporated association who makes the booking
(3) 'Group' refers to all people booked within the group
(4) 'Venue' and 'Service' refer to the third party

It is assumed that you are the lead contact if you make a group booking, and that all correspondence will take place between you and us. These conditions shall form the basis of the agreement for your booking, and shall apply to the exclusion of any other terms and conditions whether put forward by you, your group or a third party or implied by law. No alteration to these conditions shall be effective unless expressly agreed to in writing by a director of Orb VR.

A. General
These terms and conditions are in place to ensure the smooth running and enjoyment of your event. They are governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.

These conditions are personal to you and your group. You or your group shall not assign, transfer or charge your rights and responsibilities under these conditions or any of them without our prior written consent.

The provisions of these conditions are severable and distinct from one another, and, if any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired.

The headings in these conditions are for convenience only and do not affect the interpretation of the agreement.

B. Confirmation of booking
Bookings are only confirmed once payment has been made. Once a booking has been confirmed, you will receive a confirmation email with details of your booking. In making a booking with us, acceptance of our terms and conditions is understood. In the case of group bookings, the person making the booking is responsible for making all members aware of these conditions.

We are happy to reserve slots, on certain occasions, in order for you to confirm your group details before committing to a booking. This does not constitute a completed booking and is not guaranteed. If you would like to reserve a slot, on the discretion of the store manager, please call or email us. If you have not contacted our team to confirm the booking within the time allocated to you, we will unreserve the slots, and they will be open for other customers to book.

C. Cancellations and refunds
Orb Virtual Reality is a live experience - like cinema or theatre; therefore, unfortunately, we are unable to offer monetary refunds for any sessions which are cancelled by you. This applies to both individual players and full bookings. If you need to cancel your booking, please email us as soon as possible, as we will discuss your options for rescheduling, depending on the notice you give us. Please see the Rescheduling section for further terms relating to this.

Orb Virtual Reality reserves the right to move your booking time or day due to operational needs. We will use all reasonable endeavours to ensure that we operate as usual. However, in our absolute discretion, we reserve the right, whether for safety reasons or otherwise, and with or without prior notice, to cancel any session. In the event of such cancellation, Orb Virtual Reality will fully refund any visitor whose session is cancelled the cost of their prepaid ticket but otherwise shall have no liability whatsoever, including liability for travel expenses or any other out-of-pocket expenses, in respect of the cancellation.

D. Health and safety
You and your group must undertake to comply with all instructions relating to your Orb Virtual Reality session received from us and to take such other steps as sufficient to ensure, so far as is reasonably practicable, that your session will at all times be safe and without risk to health.

E. Late arrivals
All players should aim to arrive at their booked venue at least 10 minutes prior to their booked slot start time to ensure sessions can start promptly.

If you have not arrived 10 minutes after your scheduled start time, a member of staff will attempt to contact you on the phone number provided on the booking. If you confirm that you are on your way, you will be allowed to play on arrival, but your session will be stopped at the official slot finish time regardless of how long you have played. If you wish to reschedule to another time so you can experience the full session, standard Rescheduling terms will apply.

If the member of staff cannot contact you, they will attempt again after a further 10 minutes. If there is still no confirmation after this time, this will be classed as a booking cancellation, and we will not be able to run your session.

Orb Virtual Reality is not responsible for factors out of its control, such as late-running commuter services, traffic or parking difficulties (this is not an exhaustive list). If for any reason, you miss your scheduled start time, you will not be eligible for a refund.

F. Rescheduling
We are happy to reschedule your booking, minus a booking fee, if your circumstances change and you can no longer make it.

If you have a new date in mind, our team can move your booking directly as long as there is availability. If you move your booking less than 48 hours before it is scheduled, you will be charged a rescheduling fee equivalent to 10% of the full booking price for bookings larger than £100. A flat £10 fee will be applied for bookings less than £100.

G. Discounts
Any discount codes issued can be used to book online for future sessions, they cannot be used when making a booking at the venue. Discounts cannot be applied to the booking once payment has been made. Multiple discount codes cannot be applied in conjunction with one another.

H. Variable pricing
Our prices are subject to change, and may differ between Off Peak and Peak. Prices are specific for each day. If you are rescheduling a session to time with different pricing, you must pay the difference in price, along with any rescheduling fees.

I. Age restrictions
The following are the recommended age restrictions for each of our experiences:
Escape Room - 11+
Free Roam - 11+
Arcade Session - 11+
Racing - 11+

While this is not strictly enforced, it is strongly recommended due to the size and complexity of the equipment and the suitability of the games within each session type.

If your child does become overwhelmed by the experience and cannot complete the session, our staff will be as accommodating as possible, but we will not offer customer credit or a refund. If your child finds the headset too uncomfortable or if the headset does not fit leading them to not be able to play, we will not offer customer credit or a refund.

If your child is not adhering to the safety instructions provided by staff, causing them to endanger themselves or any of our equipment, staff reserve the right to terminate their session without customer credit or a refund.

All children under the age of 16 must be accompanied by an adult at the venue throughout their session.

J. Parties and events

If you have booked the entire venue (all headsets) for 2 or more hours, then you are welcome to bring your own food and drink to enjoy throughout your session. Alcoholic beverages are not allowed, and your group may be asked to leave if any are brought into our venue. If this occurs, the party or event will be cancelled with no refund or rescheduling option given.

All food and any related items must be consumed and cleared away at least 10 minutes before the end of your scheduled session in order to allow the reception areas to be available for the next customers. Please note that a cleaning fee may be applied if the venue is not left as received.

If you are planning on bringing any decorations, this must be pre-approved before your arrival. No adhesives can be used that could cause damage to any of our property. All decorations must be taken down at least 10 minutes before the end of your scheduled session. Please note that we cannot accept any candles or sparklers for safety reasons.

Please do not arrive to your session any more than 15 minutes before your scheduled start time. If you arrive any earlier, you may be asked to wait outside or come back closer to your start time.

At least 50% of the full amount must be paid in order to secure the booking. The remaining amount must be paid no later than 24 hours before the scheduled slot time. If the numbers of your group change and we are notified before you pay the second instalment, we may be able to adjust the price accordingly. After the payment has been made, standard cancellation and refund policy applies.

K. Terms and availability
In the unlikely event that our venue’s terms and/or availability for your group changes after you have made a booking, we will do our utmost to ensure you experience as little disruption as possible. If we are unable to make alternative arrangements in the case of a venue or service cancellation, then we will offer an alternative or a refund for that part of your booking. In any event, we shall not be liable for any delays or any failure to perform any of our obligations under these conditions, or any third party obligations, caused by any factor beyond our reasonable control, including but not limited to acts of terrorism, natural disasters, poor weather conditions and the declaration of war.

L. Data protection
By giving us your name and personal details, you consent for these to be used as necessary in processing your booking and complying with legal requirements in accordance with GDPR. This may also include providing your contact telephone number to suppliers connected with your booking so that they are able to reach you in the event of an emergency. We may also use your contact information to send you details of special offers from ourselves – should you not want to receive these, please tell us. Your personal details will not be passed on to any other third parties.

M. Behaviour
You are expected to respect our environment and other people around you throughout the duration of your time at Orb Virtual Reality. We have every right to terminate, without notice, your activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. We reserve the right to disallow play on the day of your event with no refund if you or any of your party are believed to be under the influence of alcohol or drugs. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drink or drugs. In such cases, all insurances will be invalidated, and you will not have any entitlement to a refund of any kind whatsoever. We accept no liability for any damage caused by any member of your group and will provide your contact details to claim compensation as a result of the actions of your party.

We do not tolerate any kind of bullying or harassment towards our employees and we reserve the right to remove from our premises any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to other customers or employees, with no refund for booked or partially played games.

N. Website and brochure
The descriptions and illustrations on any of our literature or our website are given as approximate representations only and given in good faith. In using our website, you agree to the following:

(i) The Material may contain inaccuracies or typographical errors. We make no representations about the accuracy, reliability, completeness or timeliness of the Material or about the results to be obtained from using our Websites and the Material.
(ii) We do not guarantee that the Websites will operate error-free or that this Website and its server are free of computer viruses and other harmful material. If your use of the Website or the Material results in need for servicing or replacing equipment or data, we accept no responsibility for those costs.
(iii) Our Website may contain links to third-party websites. These links are provided as a convenience to you and not as an endorsement by us of the contents on such third-party websites. We are not responsible for the content of linked third-party sites and do not make any representations regarding the content or accuracy of materials on such third-party websites. Accessing linked third-party websites is done at your own risk.
(iv) We do not regard the submission of an enquiry form as confirmation of booking. You should first receive a confirmation email to ensure that your requirements can be met and to check availability.

O. Damages
Customers are expected to treat all equipment and property of Orb Virtual Reality with the utmost care. If any significant damages occur beyond the standard wear and tear that is expected, the customer will be required to pay the full amount for the repair of the damaged item. Should the item be damaged beyond reasonable repair, the customer is required to pay the full amount to replace the item. This is inclusive of any damages caused by either deliberate misuse or accidents due to not following the instructions give by staff members.